What are Self-Service Hotels?

One emerging trend in hotel technology is the self-service kiosk. This is definitely an interesting concept, considering hotels depend on hospitality in order to be successful. With that being said, does the self-service kiosk merit a further look? Today in the Southeast International Hotel Brokers blog, we seek to find out.

What are Self-Service Hotels?

Self-service kiosks are becoming a more widespread technology in hotels. This is due in no small part to their great success in hotels where they have already been implemented. These kiosks take up minimal space in your lobby, and guests can do a variety of things with them.

Through these kiosks, they can check in, get room upgrades, use loyalty points, pay for their stay, get keycards, and more. This is extremely convenient, and many guests seem to like this easy and intuitive experience as a front desk option. That brings up the question, is it worth using these in your hotel?

Are They Worthwhile for My Hotel?

Your first concern might be if these kiosks will be replacing your front desk staff. The short answer is no. Although these kiosks are easy, they’re not a replacement for face-to-face customer service and interaction.

However, what it does mean is that your front desk staff is freed up to do more tasks, or be less overwhelmed with their current workload. Also, if a guest is having trouble with a kiosk, you definitely want someone there to help them or check them in with the usual process.

Keep Up with Modern Options

At this point, it almost seems like it isn’t a question of if you should implement these kiosks, it’s a question of when. They seem to be a win-win for everyone. Easier, streamlined experience for customers, and more time dedicated to customer service and other tasks for the front desk staff. Of course, it’s always prudent to do your own research into costs and see if it’s the right choice for your hotel.

Choose Southeast International Hotel Brokers

Are you looking to buy or sell a hotel? Choose Southeast International Hotel Brokers as your hotel brokerage. We have decades of experience as well as vast resources to make the buying and selling process as convenient as possible. Our expertise is only matched by our unparalleled dedication to customer service. Contact us today for more information and to speak with a member of the hospitality broker team. We look forward to working with you.