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Using Messaging for Guest Engagement

Direct messaging app

New technologies are continually emerging in the hotel industry. Staying on top of these trends is vital if you want to stay relevant, but that’s why you also need to weed out the trends that don’t have lasting potential. In…

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Making a Good Work Environment for Employees

Employees working happily

In the hospitality industry, your business lives and dies with the quality of your employees. But even the best employee won’t perform well if they’re mistreated or uncomfortable at work. It’s essential that you create an environment for your employees…

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Creating Game-Changing Moments for Guests

Happy Guests at Hotel

When staying at a hotel, it can feel a little like going through the motions. Sure, it’s nice to get a clean, comfortable room and amenities like a pool, but if you really want your hotel to stand out you…

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Creating a Meeting and Event Space

Event space

One of the most lucrative aspects of a hotel business can be your meeting and event space rentals. If you want this to be a significant part of your business, you need to make sure your meeting and event space…

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How to Make Your Concierge Service Worthwhile

Concierge helping guest

If you have an upper-scale hotel, your guests will have certain expectations beyond a regular hotel. You need to foster loyalty from these guests by making their experience stand out. Your concierge service is a great way to do this.…

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Rate Parity for Hotels

Rate parity concept

Rate parity is an unavoidable part of doing business in the hotel industry. While it’s not an ideal situation for hotels, it is necessary. Today in the Southeast International Hotel Brokers blog, we’ll talk about what rate parity is, why…

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Business Travel Trends for 2019

Business traveler at hotel

As a hotel owner, you need to appeal to a variety of customer demographics. One particular demographic that tends to bring in a lot of revenue is business travel. By capitalizing on business travel trends, you can make the most…

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Implementing Dynamic Pricing at Your Hotel

Looking at pricing models

Dynamic pricing is an important concept in a variety of industries, and it’s definitely an important one in the hospitality industry. In order to maximize your revenue, it’s a good idea to be familiar with dynamic pricing. Today in the…

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Ways to Improve Customer Retention

Emailing a customer

Customer retention is extremely important in the hospitality industry. If you have good customer retention, it means you have a constant, almost guaranteed source of income on a fairly regular basis. There are plenty of ways to improve your customer…

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What Makes a Bad Guest Experience

Frustrated guest

In the hospitality industry, bad guest experiences are a worst case scenario. Your entire business depends on guests enjoying their stay so, when they have a bad experience, you want to do everything you can to fix it and prevent…

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