Our Hospitality Brokers Highlight Some Best Practices for Room Service

When people stay at a hotel, they expect a certain amount of hospitality. If these expectations are met, the guests will be happy and probably stay at your hotel in the future. But if their expectations are exceeded, they’ll definitely want to come back and stay with you. Today in the Southeast International Hotel Brokers blog, our hospitality brokers talk about some personal touches you can add to room service to set you apart.

How Personal Touches Help Guests Feel Welcome

Personal touches added to room service don’t even have to be huge or significant changes. Small changes make a big difference. Adding personal touches help guests to feel more welcome and feel like you actually care about them enjoying their stay. These personal touches will be something guests will remember and look back on when they think of staying at your hotel. Often, going above and beyond for a guest will inspire them to leave a good review for your hotel online. This means you’ll probably get their business in the future, and they’ve helped you to possibly get new business too.

Best Practices

Now you may be wondering what kind of small flourishes you can add to make your room service stand apart. Here are some that our hospitality brokers recommend:

• Good Presentation – Just because someone wants to have their meal in their room, doesn’t mean they don’t like the tray to be well set and look nice. Having a good presentation will give your room service a touch of class and elegance that guests will surely appreciate.
• Order from Phone – Your guests may appreciate being able to order from a mobile device if your hotel has an app or capability to do that. Otherwise, another option is providing an in-room smart device like Google Home or Amazon Echo.
• 24/7 Service – Guests would also appreciate the ability to order room service at any time. To make this easier, only offer certain menu items past a certain time.
• Accommodate Food Preferences – Having vegan, gluten-free, and other allergy-friendly options will show guests that you want to accommodate any food needs they may have.

These are just a few examples that our hospitality brokers have seen hotels implement. There are plenty of other personal touches you can add to your room service policies. The more creative you get with it, the more people will remember.

Hospitality Brokers You Can Trust

If you’re in the market to buy or sell a hotel, contact the hospitality broker team at Southeast International Hotel Brokers. Contact us today for more information and to speak with a member of our hospitality broker team.