Our Hotel Brokerage on Keeping Boutique Hotel Staff Around
Hotel Brokerage Advice: Why Staff is Especially Important for an Independent Hotel
Any good business owner knows that high turnover is definitely not ideal. You want to keep good staff around as long as you can. This is especially the case if you run an independent hotel. A big part of an independent hotel’s appeal is its unique approach to customer service, and staff is obviously play an important role in that. Today in the Southeast International Hotel Brokers blog, our hotel brokerage staff discusses the benefits of keeping staff around, and how best to get them to stay.
Benefits of Keeping Staff Long-Term at Boutique Hotels
There are various benefits to keeping staff at your independent hotel for as long as possible. The biggest benefits our hotel brokerage team have noticed include:
Increased Guest Satisfaction: When a guest chooses to stay at your hotel, they expect the customer service experience to be above and beyond. If they went to a franchised hotel, they have a relatively good idea of the experience they’d have. When they choose an independent property, like yours, they’re hoping you have a little more to offer.
The best hotel staff are typically included in their expectations. The longer a staff member has been there, the better they’ll know how to serve guests. Plus, you have the added benefit of return guests seeing a friendly face when they come back.
Less Time Spent Training: Another big benefit of lower turnover is less training. Training a new staff member takes time, money, and resources. Plus, even if the new member of the staff is a quick study, they won’t be able to immediately replace the expertise of someone who has been around for awhile.
More Autonomy: Perhaps one of the biggest benefits of having long term staff around is being able to trust them. If you can trust your staff to carry out their duties and make decisions, you can focus on bigger picture decisions.
How to Keep Them Around
Now that you know the benefits of keeping your staff around, how do you do it? One of the biggest things employees want is job satisfaction. If they feel like their company cares about them, and that they’re making a difference in their daily work, they’re more likely to stay. This means offering a great work environment, but it also means making sure they’re fairly compensated.
Long term employees should start to see additional perks, benefits, and pay the longer they’re around. Also, many employees like to know that there’s room for them to move up in the company. Our hotel brokerage recommends you make sure you’re discussing these matters with the employees who show interest.
Contact Our Hotel Brokerage Today
Our hotel brokerage stays on top of the latest trends in the hospitality industry, so you can trust you’re in knowledgable hands when you do business with us. For more information about buying or selling your hotel, or to speak with a member of our hotel brokerage team, contact us today.