Hotel managers have to do what their name implies, manage their employees. But that doesn’t mean they should have to walk them through every step of their jobs at all times. Employees need to have a decent degree of autonomy. The more they are able to work independently, the more the hotel manager can focus on other aspects of the business. Today in the Southeast International Hotel Brokers blog, we’ll talk about giving employees autonomy.
The Importance of Employee Autonomy
Have you ever heard the old saying, “if you give a man a fish he’ll eat for a day, but if you teach a man to fish he’ll eat for a lifetime?” It’s important to train your employees thoroughly but, eventually, they’ll need to be able to perform their tasks on their own.
This is easy enough, but the next step is them being able to make the right decision without needing to consult management about it. Of course, on occasion, bringing management in is necessary but, ideally, you should be able to trust your employees to take care of most things on their own.
Autonomy not only makes business processes run smoothly, but it also empowers your employees and makes them feel like you trust them.
How to Give it to Them
So what do you need to do to give your employees more autonomy? There are several measures you can take. Here are some good places to start:
The Hiring Process
The best way to get experienced, autonomous employees is to seek them during the hiring process. Choosing employees that are confident and that have relevant experience ensures that you’ll be able to trust them to handle their responsibilities and tasks with minimal management intervention.
Run Through Scenarios
To give your employees true autonomy, they need to be confident in numerous scenarios. By running through some common guest issues, you can help them figure out what they need to do in these situations.
Give Them the Tools They Need
Your employees can’t perform without the tools they need. Make sure to provide them with resources and the technology they need to do their jobs well.
Choose Southeast International Hotel Brokers
If you’re looking to buy or sell a hotel, choose the team at Southeast International Hotel Brokers. Our hospitality brokers will make the process as easy as possible for you. We have all the expertise and resources that you would want out of a hospitality broker team, along with excellent customer service that exceeds expectations. Contact us today for more information and to speak with a member of our team.