Advice from Your Hotel Brokers: Upgrading Your Property Management System

A property management system (PMS) is one of the best tools for managing and organizing your operations. Eventually though, your property management system will be out of date. When this happens, it’s time to upgrade. Today in the Southeast International Hotel Brokers blog, we’ll go over when you need to upgrade your property management system and what you should look for in a new one.

Is It Time to Upgrade Your PMS?

First things first, if you don’t have a cloud-based property management system, you should strongly consider upgrading to one right away. Traditional systems are going away quickly because cloud-based systems are infinitely more convenient. Other signs you may need to upgrade your property management system include:

• Lack of Analytics – If you don’t have numbers and analytics about everything going on in your hotel, your property management system isn’t doing its job. You should have actionable data that helps you make informed decisions on operations. Also, if there are problems with operations, your property management system should be able to help you find the source of these issues.
• It Constantly Needs Maintenance – If you’re calling on your IT staff or PMS support often, then you need to upgrade. You shouldn’t have to spend that much time fixing a system that’s supposed to save you time.
• Your Staff Dislikes It – Your staff will deal with the property management system on a daily basis. If they have issues with it, talk to them about it. They can probably point you to the issues it has been causing them.

Once you’ve made the decision to upgrade your property management system, you need to decide what your new system should include. Our hospitality brokers recommend looking at a variety of options and comparing them before officially deciding on one.

What to Look for in a New PMS

The first thing our hospitality brokers recommend you do is make a list of things you need out of your new property management system. This will help make the search easier.

First, make sure your new systems utilizes cloud technology. You also want to make sure you choose a PMS from a company that has comprehensive support. If you’re having trouble with your system, you want to be able to resolve the issue right away.  

Also, make sure the new system can easily integrate with your current operations and provide you what you need into the future. You don’t want to have to replace your new system after a year.

Finally, make sure the new system makes the guest experience better and things easier on your staff.

Choose Southeast International Hotel Brokers

If you’re in the market to buy or sell a hotel, choose Southeast International Hotel Brokers. Our team of hospitality brokers will be more than happy to help you through the entire process. For more information and to speak with a member of our hospitality broker team, contact us today.