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Hotels rely on feedback from their guests to improve their business and maximize the guest experience. Features like a comfortable bed, laundry services, and expert customer service all have an impact on guest satisfaction. As a hotel owner, it is…

Hotels can quickly sell out, leaving tourists and travelers at a loss when they get to their destination. Selling every room in your hotel is ideal; however, it is not always the case. What are you supposed to do with…

As Christmas approaches, it’s important for your hotel to be prepared for the holiday season. Most hotels experience a bump in business during the holidays, so it’s important to have the right staffing strategy to keep up with the extra…

As technology progresses, it’s important not to lose sight of what makes hotels special in the first place. The hospitality aspect is what sets the hotel experience apart, and you can’t have that personal touch without an excellent hotel staff.…

Hiring for the hospitality industry is an important but challenging task. You want to make sure you hire the right person for the position, because it could be the difference between your guests enjoying their experience or being dissatisfied. These…

Running a successful boutique hotel is by no means an easy endeavor. You don’t have the backing of a well-known brand name the way you would with a franchised property. Thus, there are some special considerations you need to make…

Your property management system is an essential part of your business. An out of date property management system can slow down operations and make your hotel less efficient. Property management systems have advanced greatly over the years, so it’s best…

One way that a hotel can increase both their revenue and their brand power is by initiating a strategic partnership with another brand. The right strategic partnership can bring in a lot of revenue and attention to both brands. Today…

We’ve said it before and we’ll say it again: a hotel’s success depends on customer service. After all, it is the hospitality industry. To provide excellent customer service, you need outstanding service professionals. No matter what processes you have in…