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In the hospitality industry, bad guest experiences are a worst case scenario. Your entire business depends on guests enjoying their stay so, when they have a bad experience, you want to do everything you can to fix it and prevent…
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Hotel managers have to do what their name implies, manage their employees. But that doesn’t mean they should have to walk them through every step of their jobs at all times. Employees need to have a decent degree of autonomy.…
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Guests like to have varied community spaces when they stay at a hotel. Including an outdoor space could be especially enticing for any would-be guest. Having an outdoor space at your hotel can provide a lot of benefits. Today in…
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When you start browsing hotels for sale, it’s good to get an idea of what type of hotel you’ll want to purchase. There are actually a wide variety of different hotel types to choose from, each with their own unique…
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Telling the Difference Between a Hotel Gimmick and a Real Innovation If you’re in the hotel industry, you see many trends come and go. Some of them are lasting, while some of them are gimmicks that quickly fade away. These…
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What are Self-Service Hotels? One emerging trend in hotel technology is the self-service kiosk. This is definitely an interesting concept, considering hotels depend on hospitality in order to be successful. With that being said, does the self-service kiosk merit a…
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Trends for Guest Acquisition Costs in the Hotel Industry Guest acquisition and the costs associated with it is an ever-pervasive part of the hotel industry. As a hotel owner, you have to make sure you’re getting the best data and…
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Can Social Media Influencers Help My Hotel? Social media is a great way to boost your hotel’s brand and update anyone who follows you about what’s going on. But there are many facets of social media marketing. One of the…
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Hotel Technology: Chatbots The hotel industry is always integrating new technologies to make things easier for hotel owners, staff, and guests. One technology that has been gaining traction lately is chatbot technology. Implementing chatbots on your website can streamline a…
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Ideas for Marketing During the Shoulder Season The shoulder season certainly isn’t the busiest time for the hotel business, but it’s still ripe with opportunities. With the right marketing tactics, you can bring in plenty of guests during this time.…
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