Hotel Technology: Chatbots

The hotel industry is always integrating new technologies to make things easier for hotel owners, staff, and guests. One technology that has been gaining traction lately is chatbot technology. Implementing chatbots on your website can streamline a lot of your processes. That’s what we’ll be talking about today in the Southeast International Hotel Brokers blog. Read on to learn more.

What are Chatbots?

You’ve probably run across a chatbot or two just when you’re casually browsing the Internet. More and more businesses have been adopting them because of their convenience. Simply put, a chatbot is a programmed AI that uses text to communicate with a user. They’re designed to speak in a conversational manner and provide basic, easy interaction for any users with questions.

How They’re Being Applied to Hotels

Here are some of the ways chatbots are being used in the hotel industry:

24/7 Customer Service

One of the best things that chatbots can offer customers is 24/7 customer service. If the request is simple enough, the chatbot can take care of it. Worst case scenario, the chatbot can always refer the guest to a live customer service agent, who can take care of the more complicated requests. This saves the customer time and lowers the amount of call volume your customer service representatives receive.

Multilingual Customer Service

Chatbots can be programmed for different languages, meaning you can make the customer service experience much easier for your customers who don’t speak English as a first language.

Chatbots Can Actually Drive Revenue

Your chatbots can actually suggest upgrades when helping a customer book their room. These up-sells can really add up in the long run, and the best part is you don’t even have to do anything. The chatbot will take care of it for you.

Digital Concierge

A chatbot can even act as a digital concierge for your guests. They can ask it for recommendations for restaurants or things to do in the area. Of course, this can’t replace a human concierge completely, but it can still be an easy way for a guest to get a quick answer.

Choose Southeast International Hotel Brokers

Are you looking to buy or sell a hotel? Southeast International Hotel Brokers can help. Our hotel brokers have expertise, knowledge, and experience. We make the buying and selling process easy. For more information about our services, contact us today. We look forward to working with you and answering your questions.